# Zoho SalesIQ Integration via LowCodeAPI

**Last Updated**: February 10, 2026

## Overview
Live chat software

**Categories:**
- {'id': 'crm-marketing', 'name': 'CRM & Marketing'}

## Base Endpoint
https://api.lowcodeapi.com/zohosalesiq

**Important**: Always include the provider name in the URL path after `api.lowcodeapi.com/`

## Authentication
**Type:** OAUTH2.0

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-new.html

## URL Format (Important)

LowCodeAPI supports two URL formats. **Always try the New Format first**, then fall back to Old Format if needed.

### New Format (Priority)
- Path parameters stay in the URL path
- Do NOT include path parameters as query parameters
- Example: `https://api.lowcodeapi.com/{provider}/resource/{id}?api_token=XXX`

### Old Format (Fallback)
- Path parameters become query parameters
- Example: `https://api.lowcodeapi.com/{provider}/resource/id?id={id}&api_token=XXX`

### Decision Flow for AI Agents
1. Always use **New Format** first - keep path parameters in the URL path
2. If you get a 404 or error, try **Old Format** with sanitized path
3. Log which format worked for future requests to this provider

## API Categories

## Common Endpoints

### Get Chat

**Method:** GET
**LowCodeAPI Path:** /api/v1/<screenname>/chats/<chat_id>

**New Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats/<chat_id>?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/screenname/chats/chat_id?chat_id={chat_id}&screenname={screenname}&api_token=YOUR_API_TOKEN

**Path Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| chat_id | string |  |
| screenname | string |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats/<chat_id>?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-chat-info.html

### List all Chats

**Method:** GET
**LowCodeAPI Path:** /api/v1/<screenname>/chats

**New Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/screenname/chats?screenname={screenname}&api_token=YOUR_API_TOKEN

**Path Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| screenname | string |  |

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| fromtime | number |  |
| limit | number |  |
| totime | number |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-chat-list.html

### Get the Attachment URL

**Method:** GET
**LowCodeAPI Path:** /api/v1/<screenname>/chats/<chat_id>/<attachmenturl>

**New Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats/<chat_id>/<attachmenturl>?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/screenname/chats/chat_id/attachmenturl?attachmenturl={attachmenturl}&chat_id={chat_id}&screenname={screenname}&api_token=YOUR_API_TOKEN

**Path Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| attachmenturl | string |  |
| chat_id | string |  |
| screenname | string |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats/<chat_id>/<attachmenturl>?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-attachment.html

### Get Chat Messages

**Method:** GET
**LowCodeAPI Path:** /api/v1/<screenname>/chats/<chat_id>/transcript

**New Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats/<chat_id>/transcript?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/screenname/chats/chat_id/transcript?chat_id={chat_id}&screenname={screenname}&api_token=YOUR_API_TOKEN

**Path Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| chat_id | string |  |
| screenname | string |  |

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| fromtime | number |  |
| limit | number |  |
| totime | number |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/chats/<chat_id>/transcript?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-chat-transcript.html

### Get Visitor Details

**Method:** GET
**LowCodeAPI Path:** /api/v1/<screenname>/visitorsview/<viewid>/visitors

**New Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/visitorsview/<viewid>/visitors?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/screenname/visitorsview/viewid/visitors?screenname={screenname}&viewid={viewid}&api_token=YOUR_API_TOKEN

**Path Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| screenname | string |  |
| viewid | string |  |

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| startkey | string |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/visitorsview/<viewid>/visitors?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-visitor-details.html

### Update Visitor Info

**Method:** POST
**LowCodeAPI Path:** /api/v1/<screenname>/visitorsbyemail/<email>

**New Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/visitorsbyemail/<email>?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohosalesiq/api/v1/screenname/visitorsbyemail/email?email={email}&screenname={screenname}&api_token=YOUR_API_TOKEN

**Path Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| email | string |  |
| screenname | string |  |

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| customerinfo  | object |  |

**Example Request (New Format):**

```bash
curl -X POST 'https://api.lowcodeapi.com/zohosalesiq/api/v1/<screenname>/visitorsbyemail/<email>?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/salesiq/help/developer-section/rest-api-update-visitor-info.html


## Usage Examples

### Example 1: Basic API Request (New Format)

Making a simple GET request to retrieve resources:

```bash
# Get a list of resources - no path parameters needed
curl -X GET "https://api.lowcodeapi.com/zohosalesiq/endpoint?api_token=YOUR_API_TOKEN"
```

### Example 2: Request with Path Parameters (New Format)

Retrieving a specific resource using its ID:

```bash
# Get specific resource by ID - replace RESOURCE_ID with actual ID from previous response
curl -X GET "https://api.lowcodeapi.com/zohosalesiq/endpoint/{RESOURCE_ID}?api_token=YOUR_API_TOKEN"
# Note: RESOURCE_ID typically comes from a previous list request or from the provider dashboard
```

### Example 3: POST Request with Body (New Format)

Creating a new resource:

```bash
# Create a new resource
curl -X POST "https://api.lowcodeapi.com/zohosalesiq/endpoint?api_token=YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"field": "value", "another_field": "another_value"}'
```

## Error Handling

LowCodeAPI returns standard HTTP status codes. Common errors:

| Status Code | Description |
|-------------|-------------|
| 200 | Success - Request completed successfully |
| 400 | Bad Request - Invalid parameters or request body |
| 401 | Unauthorized - Invalid or missing API token |
| 403 | Forbidden - Insufficient permissions |
| 404 | Not Found - Endpoint or resource doesn't exist |
| 429 | Too Many Requests - Rate limit exceeded |
| 500 | Server Error - Provider API error |

All error responses include error details:

```json
{
  "data": {
    "error": {
      "message": "Error description",
      "code": "ERROR_CODE"
    }
  }
}
```

## Complete Endpoint Reference

| Endpoint | Method | Category |
|----------|--------|----------|
| Get Chat | GET | Chat |
| List all Chats | GET | Chat |
| Get the Attachment URL | GET | Chat |
| Get Chat Messages | GET | Chat |
| Get Visitor Details | GET | Visitor |
| Update Visitor Info | POST | Visitor |

## API Definition Endpoints

You can fetch the complete API specification for this provider:

**New Format (OpenAPI spec):**
```bash
curl 'https://backend.lowcodeapi.com/zohosalesiq/openapi'
```

**Old Format (API definition):**
```bash
curl 'https://backend.lowcodeapi.com/zohosalesiq/definition'
```

## Response Format

All responses are wrapped in a `data` key:

```json
{
  "data": {
    // Actual response from provider (object or array)
  }
}
```