# Zoho Assist Integration via LowCodeAPI

**Last Updated**: February 10, 2026

## Overview
Remote support

**Categories:**
- {'id': 'zoho-suite', 'name': 'Zoho Suite'}

## Base Endpoint
https://api.lowcodeapi.com/zohoassist

**Important**: Always include the provider name in the URL path after `api.lowcodeapi.com/`

## Authentication
**Type:** OAUTH2.0

**Official Documentation:** https://www.zoho.com/assist/api/introduction.html

## URL Format (Important)

LowCodeAPI supports two URL formats. **Always try the New Format first**, then fall back to Old Format if needed.

### New Format (Priority)
- Path parameters stay in the URL path
- Do NOT include path parameters as query parameters
- Example: `https://api.lowcodeapi.com/{provider}/resource/{id}?api_token=XXX`

### Old Format (Fallback)
- Path parameters become query parameters
- Example: `https://api.lowcodeapi.com/{provider}/resource/id?id={id}&api_token=XXX`

### Decision Flow for AI Agents
1. Always use **New Format** first - keep path parameters in the URL path
2. If you get a 404 or error, try **Old Format** with sanitized path
3. Log which format worked for future requests to this provider

## API Categories

## Common Endpoints

### Get Device Details

**Method:** GET
**LowCodeAPI Path:** /api/v2/devices/{resource_id}

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices/{resource_id}?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices/resource_id?api_token=YOUR_API_TOKEN

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohoassist/api/v2/devices/{resource_id}?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/getDeviceDetails.html

### Get Unattended Computer

**Method:** GET
**LowCodeAPI Path:** /api/v2/devices

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices?api_token=YOUR_API_TOKEN

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| agent_version | string |  |
| computer_full_name | string |  |
| count | number |  |
| device_name | string |  |
| device_status | string |  |
| display_name | string |  |
| domain_ids | string |  |
| domain_name | string |  |
| favorites | Boolean |  |
| group_ids | string |  |
| include | string |  |
| index | number |  |
| installation_status | string |  |
| is_ascending | Boolean |  |
| manufacturer | string |  |
| os_name | string |  |
| os_names | string |  |
| os_platform | string |  |
| os_platforms | string |  |
| os_version | string |  |
| os_versions | string |  |
| private_ip | string |  |
| product | string |  |
| public_ip | string |  |
| recent | Boolean |  |
| resource_type | number |  |
| sort_by | string |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohoassist/api/v2/devices?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/getunattendedcomputer.html

### Update Unattended Computer

**Method:** PUT
**LowCodeAPI Path:** /api/v2/devices/{resource_id}

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices/{resource_id}?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices/resource_id?api_token=YOUR_API_TOKEN

**Request Body:**

| Field | Type | Description |
|-------|------|-------------|
| display_name | string |  |

**Example Request (New Format):**

```bash
curl -X PUT 'https://api.lowcodeapi.com/zohoassist/api/v2/devices/{resource_id}?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/updateunattendedcomputer.html

### Delete Unattended Computer

**Method:** DELETE
**LowCodeAPI Path:** /api/v2/devices/{resource_id}

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices/{resource_id}?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/devices/resource_id?api_token=YOUR_API_TOKEN

**Example Request (New Format):**

```bash
curl -X DELETE 'https://api.lowcodeapi.com/zohoassist/api/v2/devices/{resource_id}?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/deleteunattendedcomputer.html

### Get Unattended Groups

**Method:** GET
**LowCodeAPI Path:** /api/v2/unattended_computer/group

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| department_id | number |  |
| q | string |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/getunattendedgroup.html

### Create Unattended Groups

**Method:** POST
**LowCodeAPI Path:** /api/v2/unattended_computer/group

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Request Body:**

| Field | Type | Description |
|-------|------|-------------|
| computer_list | array |  |
| department_id | number |  |
| description | string |  |
| group_name | string |  |

**Example Request (New Format):**

```bash
curl -X POST 'https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/createunattendedgroup.html

### Update Unattended Groups

**Method:** PUT
**LowCodeAPI Path:** /api/v2/unattended_computer/group

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Request Body:**

| Field | Type | Description |
|-------|------|-------------|
| addedlist | array |  |
| department_id  | string |  |
| description | string |  |
| id | string |  |
| name | string |  |
| removedlist | string |  |
| time_zone | string |  |

**Example Request (New Format):**

```bash
curl -X PUT 'https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/updateunattendedgroup.html

### Delete Unattended Groups

**Method:** DELETE
**LowCodeAPI Path:** /api/v2/unattended_computer/group

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN

**Request Body:**

| Field | Type | Description |
|-------|------|-------------|
| department_id  | number |  |
| group_list  | array |  |

**Example Request (New Format):**

```bash
curl -X DELETE 'https://api.lowcodeapi.com/zohoassist/api/v2/unattended_computer/group?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/deleteunattendedgroup.html

### Get Session Reports

**Method:** GET
**LowCodeAPI Path:** /api/v2/reports

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/reports?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/reports?api_token=YOUR_API_TOKEN

**Query Parameters:**

| Parameter | Type | Description |
|-----------|------|-------------|
| type | string |  |
| count | string |  |
| email | string |  |
| fromdate | number |  |
| index | string |  |
| todate | number |  |

**Example Request (New Format):**

```bash
curl -X GET 'https://api.lowcodeapi.com/zohoassist/api/v2/reports?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/getsessionreports.html

### Create a session

**Method:** POST
**LowCodeAPI Path:** /api/v2/session

**New Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/session?api_token=YOUR_API_TOKEN

**Old Format URL:**
https://api.lowcodeapi.com/zohoassist/api/v2/session?api_token=YOUR_API_TOKEN

**Request Body:**

| Field | Type | Description |
|-------|------|-------------|
| type | string |  |
| customer_email | string |  |

**Example Request (New Format):**

```bash
curl -X POST 'https://api.lowcodeapi.com/zohoassist/api/v2/session?api_token=YOUR_API_TOKEN'
```

**Official Documentation:** https://www.zoho.com/assist/api/createasession.html


## Usage Examples

### Example 1: Basic API Request (New Format)

Making a simple GET request to retrieve resources:

```bash
# Get a list of resources - no path parameters needed
curl -X GET "https://api.lowcodeapi.com/zohoassist/endpoint?api_token=YOUR_API_TOKEN"
```

### Example 2: Request with Path Parameters (New Format)

Retrieving a specific resource using its ID:

```bash
# Get specific resource by ID - replace RESOURCE_ID with actual ID from previous response
curl -X GET "https://api.lowcodeapi.com/zohoassist/endpoint/{RESOURCE_ID}?api_token=YOUR_API_TOKEN"
# Note: RESOURCE_ID typically comes from a previous list request or from the provider dashboard
```

### Example 3: POST Request with Body (New Format)

Creating a new resource:

```bash
# Create a new resource
curl -X POST "https://api.lowcodeapi.com/zohoassist/endpoint?api_token=YOUR_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"field": "value", "another_field": "another_value"}'
```

## Error Handling

LowCodeAPI returns standard HTTP status codes. Common errors:

| Status Code | Description |
|-------------|-------------|
| 200 | Success - Request completed successfully |
| 400 | Bad Request - Invalid parameters or request body |
| 401 | Unauthorized - Invalid or missing API token |
| 403 | Forbidden - Insufficient permissions |
| 404 | Not Found - Endpoint or resource doesn't exist |
| 429 | Too Many Requests - Rate limit exceeded |
| 500 | Server Error - Provider API error |

All error responses include error details:

```json
{
  "data": {
    "error": {
      "message": "Error description",
      "code": "ERROR_CODE"
    }
  }
}
```

## Complete Endpoint Reference

| Endpoint | Method | Category |
|----------|--------|----------|
| Get Device Details | GET | Computers |
| Get Unattended Computer | GET | Computers |
| Update Unattended Computer | PUT | Computers |
| Delete Unattended Computer | DELETE | Computers |
| Get Unattended Groups | GET | Groups |
| Create Unattended Groups | POST | Groups |
| Update Unattended Groups | PUT | Groups |
| Delete Unattended Groups | DELETE | Groups |
| Get Session Reports | GET | Reports |
| Create a session | POST | Session |
| Schedule Session | POST | Session |
| Unattended Session | POST | Session |
| Get User Info | GET | Users |

## API Definition Endpoints

You can fetch the complete API specification for this provider:

**New Format (OpenAPI spec):**
```bash
curl 'https://backend.lowcodeapi.com/zohoassist/openapi'
```

**Old Format (API definition):**
```bash
curl 'https://backend.lowcodeapi.com/zohoassist/definition'
```

## Response Format

All responses are wrapped in a `data` key:

```json
{
  "data": {
    // Actual response from provider (object or array)
  }
}
```